Refund policy

Overview

At WellTap, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return policy below.

Standard products may be returned within 30 days of receiving your order.

To be eligible for a return, the item must:

We reserve the right to refuse returns that do not meet these conditions.

Because custom-made products are manufactured specifically for each customer, they cannot be returned or refunded unless:

If your custom product has a manufacturing defect, please contact us within 7 days of delivery.

The following items cannot be returned:

If your order arrives damaged or incorrect, please contact us as soon as possible.

To help us resolve your case quickly, please include:

We will review every case individually and provide an appropriate solution.

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please allow several business days for your payment provider or bank to process the refund.

Unless the product is faulty, damaged or incorrect, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

We currently do not offer direct exchanges.

If you would like a different product, please return your eligible item and place a new order.

Orders may only be cancelled before production or shipment has begun.

Custom orders cannot be cancelled once production has started.

If you have any questions regarding returns or refunds, please contact us through our Contact page.